Version 31.0 released October 31, 2023 EDT.
ConnectWise Integration Enhancements:
Project and Ticket Notes Syncing
Project and ticket level notes are now bi-directionally synced between Moovila and ConnectWise. No additional configuration is needed.
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Project Level Notes:
- Data Mapping:
- Additional Information:
- Project Note types from ConnectWise will automatically be created in Moovila’s Note categories, and a linkage created between the two.
- If a Note Category is associated to a Project Note in Moovila that does not map to a ConnectWise Note Type, that note will still be synced, and it will go to the Note Type Default set in ConnectWise (this is also true if a note category is not set on a note in Moovila).
- There are no project note-level visibility restrictions in ConnectWise, all notes coming from ConnectWise will be marked with the visibility setting of “All Participants” in Moovila.
- If Executive Level notes visibility is set on the note in Moovila, that note will not sync to ConnectWise as this prevents potentially sensitive date from being shared.
- Data Mapping:
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Task Level Notes:
- Data Mapping & Visibility:
- Additional Information:
- Discussion is always set when syncing a note from Moovila to ConnectWise.
- Internal will only be set when syncing from Moovila to ConnectWise when the visibility on the note is set to "Internal Team Members."
- If Executive Level notes visibility is set on the note in Moovila, that note will not sync to ConnectWise as this prevents potentially sensitive date from being shared.
- Data Mapping & Visibility:
Moovila Note Changes:
- Note entries in Moovila have been limited to having one associated task to support seamless integration with ConnectWise.
Other Updates + Enhancements:
- Task start dates are now removed when a task is converted to a milestone, resolving scheduling issues for those using milestones and anchor dates.
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